Terms of service

These terms are an agreement between you and BeatPilot (“BeatPilot,” “we,” “us”) for using BeatPilot and BeatPilot Pro, our websites, apps and client-facing pages (the “Service”). By creating an account, buying a plan or using the Service, you agree to these terms and to our privacy policy. If you use the Service for a business, you agree on its behalf.

1. Who can use the Service

The Service is for businesses. You must be at least 18 and able to enter a contract. Keep your login details safe; you’re responsible for what happens in your account, including what your team members do.

2. Plans and billing

• Plans are billed monthly or yearly, in advance, and renew automatically until cancelled.
• Phone, text and email usage is billed separately, by use, at the rates shown on our website or in your account.
• There is no free trial.
• Prices don’t include taxes unless stated. You pay any taxes that apply.
• If a payment fails, we may pause your account until it’s paid.
• We may change prices with at least 30 days’ notice. New prices start at your next renewal.

3. Setup and White Glove

White Glove setup is a one-time fee for building your account with you. Once setup work has started, the fee is not refundable.

4. Cancelling

You can cancel any time by emailing matt@beatpilot.ai; we’ll confirm by email. Cancel before your next renewal date to avoid being charged for the next period. Your plan stays active until the end of the period you’ve paid for, then stops renewing. We don’t give refunds or credits for unused time, unless the law requires it. Before cancelling, you can ask us for an export of your data.

5. Your data

You own the information you and your clients put into the Service (“Your Data”). You give us permission to store, process and display Your Data only to provide, secure and improve the Service and as our privacy policy describes. You’re responsible for having the right to use Your Data, including your clients’ contact details.

6. Messaging rules

You are responsible for following the laws for calls, texts and emails, including the TCPA, the CAN-SPAM Act, carrier rules for business texting (such as 10DLC registration), and state laws. That means, among other things:

• Only text or call people who have given the consent the law requires.
• Honor STOP and other opt-out requests right away.
• Identify your business and follow quiet-hour rules.

We may suspend messaging that breaks these rules or that carriers flag.

7. Acceptable use

Don’t use the Service to send spam, break the law, harass anyone, infringe others’ rights, upload harmful code, try to break into accounts or systems, or resell the Service without our written permission.

8. Contracts, payments and AI

The Service helps you send contracts, collect e-signatures and take payments. You decide what your contracts say and whether they fit your needs and local laws; we don’t give legal advice. Payments are processed by third-party payment processors under their own terms. AI features can make mistakes, so review what they produce before relying on it.

9. Other services

The Service connects with services we don’t control, such as payment processors, Google, music services and Zapier. Your use of them is under their terms, and we aren’t responsible for them.

10. Our Service

We own the Service, its software and its design. We give you a limited right to use it while your plan is active. If you send us feedback, we may use it freely.

We work to keep the Service available, but it may sometimes be down for maintenance or issues outside our control. We may add, change or remove features over time.

11. Warranty disclaimer

The Service is provided “as is” and “as available.” To the extent the law allows, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limit of liability

To the extent the law allows, BeatPilot won’t be liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, bookings or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

13. Indemnity

You agree to defend and hold BeatPilot harmless from claims arising from Your Data, your messages, your contracts with your clients, or your breaking these terms or the law.

14. Suspension and termination

We may suspend or close accounts that break these terms, don’t pay, or put others at risk. Where we can, we’ll give notice first.

15. Changes to these terms

We may update these terms. We’ll post the new version here with a new date and tell customers about important changes. Using the Service after changes take effect means you accept them.

16. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in New York.

17. Contact us

Questions about these terms: matt@beatpilot.ai